Satisfaction Guarantee.

GNG will accept for refund or exchange, any item purchased for a period of 30 days in accordance with the guidelines under 'Returns' and 'Refunds'. The GNG products have a 100% money back (less shipping costs) guarantee within 90 days of purchase. Call for details.

Shipping

GNG products are shipped via UPS Ground, with orders received by 10 am Mountain Time will ship the same day in most cases. Items with free shipping apply to the 48 states. Shipping damages must be reported within 24 hrs. Other shipping options are available.

Motor Freight Shipments:

When receiving a shipment that's delivered by motor freight (this would normally apply only to commercial orders, 500# or more), by the freight lines' regulations it is the responsibility of the receiving party to carefully inspect the goods upon arrival. Any damage that occurs during shipping will be remedied by the insurance provided by the carrier, and that coverage is available only if visible damage is noted on the freight bill before the consignee signs to accept delivery. (If severe damage is evident, the consignee also has the option to refuse delivery.) Any concealed damage can be reported after taking delivery, but must be reported with 7 days.

Refunds

Refunds will be less shipping whether added on or included in the purchase price and is subject to a 20% restocking fee with a $10 minimum. This fee just covers our credit card fees and labor for handling.

Returns

Any returned items must be in 'new' condition. Return postage is the sender's responsibility except in the case of wrong items sent in which case we will cover your shipping cost for return. We do require that you call or email for a return authorization (RA) number before returning.

Refused Deliveries:

Refused deliveries and order cancellations received after merchandise has been shipped are considered "items returned."

Exchanges:

There is no restocking fee for exchanges if the item being exchanged is in condition as shipped.